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Support: 1-866-241-6556
Support: support@protectandaccess.com
Disclaimer : Protect and Access declares hereby that the third party brands it supports, may be able to offer similar service without any cost. Protect and Access does not have any sort of affiliation or representation with any of third party brands, products, or services. The logo, content and other elements shown on this website is the sole property of the Protect and Access website. Protect and Access is an independent service provider and its not affiliated with any brand and the logos of third parties are for informational purpose only. It is advised that customers and clients should check our terms and conditions, features, products and services and prices from time to time as they can change without notice. The use of third party trademarks, copyright, registered or patent pending symbols is only for informational purposes. Please see our Terms and Conditions for more details.

TERMS & CONDITIONS

www.protectandaccess.com
Support Phone No.: +1 866 241 6556 / +1 302 300 1738
Support Hours: ( 11.00 AM EST to 09.00 PM EST - Monday to Friday)
Email: support@protectandaccess.com

DISCLAIMER :

Protectandaccess.com is an independent online technical support company which uses various third party products. We are not affiliated in any way with the companies that manufacture these products nor have any kind of representation with these services and products. The logos of third parties are for informational purpose only. The use of third party trademarks, copyright, registered or patent pending symbols are likewise only for referential and informational purposes. Protectandaccess.com is not responsible for problems and liabilities of any kind in the product or service after the term of the plan is over. It disclaims any loss of documents, information, data corruption and profit and loss of the company occurring due to the product and service after the stipulated time of the product or service is over.

We are not responsible for any kind of damage caused by third party products and services. Any damage or loss whether consequential, special, punitive or indirect shall not be entertained by us after the completion of our service plans. However if a third party product under warranty is damaged, you are welcome to ask us for support. The content on our website of Protectandaccess.com is given on an “as available” basis. We are not responsible for the workability, merchantability and long life of the product or service which you have used after going though the content of our website. Neither are we responsible for the reliability, quality and accuracy of the results obtained after following the content of Protect and Access website.

We do not guarantee the continued availability of the website, despite all our reasonable efforts to do so. Likewise we do not guarantee the website being secure and free of errors at all times. The risk the results of the products you download from our website are not ours. Please see our Terms and Conditions for more details.

TERMS & CONDITIONS :

The terms and conditions stated laid down herein are in relation to the legal and enforceable agreement between Protectandaccess.com and You. It is in your best interest to carefully read and understand the terms and conditions before you proceed to avail any service from Protectandaccess.com. The terms stated herein provide important information about the Protectandaccess.com website and plans. The terms also include important information about your responsibilities and duties as a Protectandaccess.com customer, if at all you avail our services. Once you accept the terms they would apply to all plans you’ve opted for or intend to opt for Protectandaccess.com.

If you don’t find the terms and conditions acceptable, you may choose not to subscribe with Protectandaccess.com as we only serve customers who subscribe with us.

1. TERMS – DEFINED

Certain terms we’ve frequently used in the terms and conditions stated herein are defined here:

1.1. Content

Software, material, services, and content on the Protectandaccess.com website are collectively referred to as Content.

1.2. You and you

Any individual representing himself or a company who wishes to avail the services of Protectandaccess.com is you, our customer.

1.3. Protectandaccess.com

An independent technical support provider.

1.4. Protectandaccess.com Certified Technicians

All experts Protectandaccess.com employs and certifies to provide services to you are collectively referred to as Protectandaccess.com Certified Technicians.

1.5. Plans

Any incident-based, tenured plan you avail to receive the services from Protectandaccess.com.

1.6. Plan order

The order you place to opt for any incident or Tenured (tenure-based) plan by calling us on our toll-free number or placing the order through our website.

1.7. Tenured plans

Plans you can opt for as an individual or as a representative of a company. They are active for a particular tenure. You have the choice to avail the plan as described in Packages page.

1.8. Incident-based plans

Plans you opt for to avail one-time support for a PC or any device.

1.9. Services

Services you avail from Protectandaccess.com following your subscription with us by calling us on phone through our toll-free-number or through the Protectandaccess.com website.
Services cover both incident and subscription-based plans (tenured) plans.
Any modification in the scope of services (addition of new services or deletion of some services) is the sole discretion of Protectandaccess.com.
Protectandaccess.com also reserves the right to discontinue a service. Refer to the Refund Policy for further details.
Tenured services: Tenured services that come with a tenured plan you avail (including one-month, two-months & three-months).
Incident-based services: Non-tenured servicesyou availas part of an incident-based plan.

1.10. Protectandaccess.com website

Protectandaccess.com website refers to the online location of Protectandaccess.com at www.protectandaccess.com

1.11. Materials

Any content made available on the Protectandaccess.com website including blogs, whitepapers, press releases, product guides, datasheets, podcasts, etc. Protectandaccess.com holds the copyright for any such material viewed or downloaded from the Protectandaccess.com website.

1.12. Software or Support Software Tool

Any computer program that you receive from us in delivering the services to you in the form of download, CD/DVD, Blu-Ray or any other media, through any mode of delivery, is referred to software or more precisely support software tool. Such software can be the one developed and/or patented by Protectandaccess.com, or any third-party product.

The use of such software is governed by the license agreement or terms of use that accompanies the software, ordering documents, exhibits and other licensing terms.

2. SERVICES

Any service you receive as part of the plan you’ve opted for through phone, live chat session or remote access. The service is governed by the terms and conditions mentioned herein.
Here’s how you can avail our services:

  • Call at the toll-free number provided to connect to our technician.
  • Explain the problem you are facing with your PC, laptop or any other device.
  • Our technician, upon your permission, will take remote access of your PC to diagnose the exact cause of the problem.
  • He would then suggest a plan that suits your needs and is on offer from Protectandaccess.com. (Our services can only be availed if you opt for a plan from us).
  • You make the payment in advance and avail our services. Refer to the Billing section for further details.
  • Our services include PC optimization; removal of security threats; installation or upgrade of all supported operating systems; installation of updates; connectivity of all supported devices and peripherals; resolution of connectivity issues; diagnosis and repair of various supported third-party security products and utilities.
    We also recommend certain third-party products and services for general upkeep of a PC.
    Protectandaccess.com reserves the right to modify the plans and scope of services on offer at any time without prior notice.

Remote Access

To deliver services in an effective manner, Protectandaccess.com Certified Technicians will be required to take remote access of your PC. You need to facilitate the availability of a high-speed Internet connection and it is your responsibility to make it available for our technician. You also need to assist our technician when he tries to diagnose or repair your PC. If you fail to do so, it will be considered as a breach of agreement. The procedures to follow, to diagnose and repair your PC are at the sole discretion of our technician.

Support software tool

To efficiently deliver our services to you, our technician may:
  • Ask for assistance to download and install a proprietary or third-party tool.
  • Assist you or ask for assistance to facilitate remote access via a proprietary or third-party tool.
  • Utilize the proprietary or third-party tool to diagnose and/or repair your PC.
  • Delete or uninstall the third-party tool once the issue is resolved.

You need to agree to the terms and conditions laid herein and it will be considered as a permission from your end to download and install any Protectandaccess.com proprietary or third-party copyrighted software support tool required to facilitate support, optimize your PC, or secure the PC from threats.

Commercially reasonable effort

Protectandaccess.com Certified Technicians are trained to make best efforts to diagnose and repair a PC. However, if our technician is unable to fix the problem, due to any reason whatsoever, you are not liable to pay for such effort.
If, while diagnosing a PC, our technician realizes that the problem is beyond the defined scope of support, he may refer you to appropriate alternate destination. However, he may not facilitate access for you.

User responsibility

In connection with obtaining the services of Protectandaccess.com, you agree that you will cooperate with the Protectandaccess.com technician. We will use commercially reasonable efforts to provide the support to you. Our experience suggests that most issues can be corrected as a result of close cooperation between you and the technician.

Please listen carefully to the technician and follow the technician’s instructions. You must confirm that the following conditions are true:
  • The situation giving rise to the question is, reproducible on a single system, i.e., one central processing unit with its workstations and other peripherals.
  • You must have knowledge regarding the hardware system, any software involved, and in the facts and circumstances surrounding the incident.
  • The full system, including software and hardware, is available to you and accessible by you without limit during any telephone discussions with Protectandaccess.com support personnel.
  • You understand and agree that Protectandaccess.com shall under no circumstance be responsible for any lost or corrupted software or data.Protectandaccess.com strongly recommends that you at all times maintain a complete data backup and disaster recovery plan.
  • As a security measure, Protectandaccess.com Certified Technicians may create a restore point before performing any task on your PC. If required, our technicians can utilize the restore point to get the system back to the condition it was before they took its remote session.
  • We also may record all conservations between you and our technician and all remote sessions that our technicians take on your PC. The said activities are important to maintain clarity on what Protectandaccess.com commits and what the entity delivers to you as part of the services Protectandaccess.com offers.

Availability of services

With a vision to serve a wider consumer base, Protectandaccess.com intends to provide free product services in all time-zones in the near future. However, currently our services are available at 8 AM EST to 10:30 PM EST from Monday through Saturday.
At times due to system maintenance or upgrade our services may not be available for a short duration in your time-zone.

Termination of Services

The termination of services is governed by the Protectandaccess.com cancellation policy laid underneath. Following the cancellation, all refunds will be governed by the refund policy of Protectandaccess.com.

Undertaking

The services we provide are governed by the terms and conditions stated here and terms specific to the plan order. Adhering to the collective terms and conditions, Protectandaccess.com Certified Technicians will use commercially reasonable effort to address your queries. Our technicians will attempt problem diagnosis and resolution through phone, chat session, remote access, or through any other suitable means.

You agree that if remote access is used, there will be no residual software from the remote session left on your PC. However during the time of remote session, our technicians may install software on your PC. Sole purpose of the software is to make it easier for the customer to connect with our support team.

All undertakings under service plans are subject to Protectandaccess.com’ limited warranty, which is set forth below.

3. PAYMENT

Services you wish to avail from Protectandaccess.com will be available only after advance payment is made to Protectandaccess.com. You will be intimated via phone or e-mail the exact amount you need to pay in lieu of the services you wish to avail. Chargeable amounts against specific plans are also mentioned on the Protectandaccess.com website.

If you avail a service in addition to the regular service on offer, you may be entitled for a promotional discount. In order to avail such a discount, you need to opt for the service in the offer period only.

Payment terms and conditions:

  • The amount includes all applicable taxes.
  • All payments are to be made in favor of Protectandaccess.com.
  • Preferred mode of payment is credit card. (Refer to the Billing section for further details).
  • Although payment for any plan needs to be made in advance at the time of purchase. However, if at all there are any outstanding dues; Protectandaccess.com reserves the right to charge 15% per month or a higher amount permitted by the law in your time zone as interest from you.
  • Certain service plans may have fee including, but not limited to “service fee” and/or “activation fee”.
  • A plan order will be created that will contain all payment details including the plan opted for, chargeable amount, payment mode etc.
  • No service will be rendered if the payment for the opted plan is not made in advance.

Promotional discount is valid until:

  • The plan expires.
  • You terminate the plan before its expiry.
  • You terminate the service required to avail that promotional discount.

4. BILLING

4.1. THROUGH CREDIT CARD / DEBIT CARD / GIFT CARD/ ACH/ E-CHECK

Once you decide to avail our services, Protectandaccess.com Certified Technician will ask you to visit our website, choose a service package suitable to your needs and complete the registration form including any payment information. Please note that our Certified Technicians are strictly instructed to only assist you in giving instructions on how to complete the payment pages and other fields. At no point during conversation they will ask you for your information to be read out. You must also ensure that you do not ask for their assistance on this matter unless absolutely necessary. We use third party software and hosted payment solutions from vendors who are PCI Compliant. This ensures that your data is safely guarded. Nobody within Protectandaccess.com has access to full card numbers. After submission of payment details you will also be asked to authorize Protectandaccess.com to charge or place on hold any payment against the plan you’ve opted for. You also permit the card issuer to clear the payment against the services you’ve opted for without requiring a signed receipt from your end. You also agree that the charges are to be placed before the card issuer for clearance against the services you’ve opted for.

You also may be required to authorize that any entity that collects payments or acts as a billing agent for Protectandaccess.com can also continue to attempt to charge or place on hold any full or partial payment till the entire amount is charged against the service you’ve opted for.

In case you switch to a different card issuer while there are some partial payments yet to be made to Protectandaccess.com against the services you’ve opted for, you need to provide the updated card information to us.

You also agree that neither Protectandaccess.com nor any agency or establishment acting on behalf of Protectandaccess.com can be held responsible for any insufficient funds in your credit card account or for any additional charges you need to clear as a result of attempts Protectandaccess.com or its agencies make to charge or to put on hold any payment against the services you’ve opted for.

If you’ve given your debit card information instead of credit card information to Protectandaccess.com, the entity or any third party acting on the behalf of Protectandaccess.com, has the authority to charge your debit card all the payments you’ve agreed to make against the services you’ve opted for. If you wish to change the details to a credit card number, you can do so anytime during the plan period.

In case you wish to enroll for ACH, eCheck or Direct debit facility, you need to provide Protectandaccess.com with the information for the same. All payments will be charged against the ACH, eCheck or Direct debit number you’ve shared with Protectandaccess.com.

Your credit card will be billed under either one of the following names:
1. 8662416556protectandacce
2. Universource Technologies LLC
3. Protect and Access

5) RENEWAL POLICY


Any of the tenured plan (Managed Security Suite with Unlimited 1 Month Support, Managed Security Suite with Unlimited 2 Months Support, Managed Security Suite with Unlimited 3 Months Support & Managed Security Suite with One Time Support) expires after its plan period finishes and doesn’t get renewed automatically. You need to call Protectandaccess.com one month in advance to renew your tenured plan. If you wish to renew any tenured plan, you can opt for any such plan on offer during that particular time period. Protectandaccess.com will charge you the amount against the prevailing subscription charges for the plan you’ve opted for.

Currently Protectandaccess.com is unable to offer auto-renewal of the subscription plans hence you need to call Protectandaccess.com one month in advance and state your preferences.

6. PRIVACY POLICY


Protectandaccess.com assures full privacy protection of your PC. We also ascertain that the services we deliver to you are also fully protected. To read complete privacy policy, refer to the Privacy Policy page of Protectandaccess.com.

7. RESPONSBILITIES & LIABILITIES

7.1. While availing the services from Protectandaccess.com you are in agreement that:

  • You are the owner of the PC on which the services are being offered.
  • You have the license of the software installed on it.
  • The details you have shared with us including the credit card information are correct to the best of your knowledge.
  • Protectandaccess.com has the authority to charge your debit/credit/echeck number against the plan you’ve opted for.
  • While registering with us, you may be asked to enter username and password of your choice. It’s your responsibility to maintain confidentiality of such information with us.
  • If you suspect of any unauthorized access of your account, it’s your responsibility to inform Protectandaccess.com about such activity.

7.2. Protectandaccess.com cannot be held liable for:

  • To the extent permitted by law, Protectandaccess.com is not liable for any loss of data or cannot be held accountable to recover such data, network or software you’ve lost following the use of our services.
  • In case of any security issue, Protectandaccess.com cannot be held liable for any loss of data you’ve incurred.
  • You cannot hold Protectandaccess.com, any of its brands, or its employees liable for any hardware malfunction at the time our remote session on your PC.
  • You can also not hold Protectandaccess.com or any of its brands or employees responsible for any special, direct, indirect or consequential damages or damages resulting from loss of use, loss of data, revenue, business or profits following the use of our services.
  • Notwithstanding anything to the contrary in no event shall Protectandaccess.com be liable to you in excess of the amounts actually paid by you to Protectandaccess.com under the Plan Order that is the subject of the dispute.

8. FAIR USE POLICY – Termination of service


Protectandaccess.com reserves the right to terminate the service with prior written intimation under the following conditions:
  • Protectandaccess.com comes to know that the services on offer are being used by someone else other than you.
  • Services are being availed on a computer other than the one registered with us.
  • Services are being used to commit fraud or other unlawful activities.
  • The subscriber exceeds the level of use reasonably acceptable under the tenured plan.
  • For refund of money under such circumstances, please refer to the refund policy mentioned underneath.

In case Protectandaccess.com terminates your services before the plan expires, you will be refunded the amount for the days left on pro-rata basis. However, no refund of money would be entertained for the period prior to the incident.

You can also get the service terminated if you are not satisfied with the services Protectandaccess.com have offered. For further details please refer to the cancellation policy.

9. PLANS

9.1. Incident-plans

Plans designed to fix a particular issue with your PC or a connected device. They start once you call and register with us and terminate once the issue is resolved. You also get a follow-up within seven days of your first call.

Applicable Money Back Guarantee:

  • A money back guarantee of seven days applies for all plans
  • In case Protectandaccess.com Certified Technicians are unable to rectify the problem, you will be issue a full refund.
  • If the problem recurs within 30 days from date of purchase, Protectandaccess.com Certified Technicians will use commercially reasonable efforts to rectify the issue.
  • If the problem persists even after our technicians have placed in commercially reasonable effort to resolve the issue, you can opt for a refund from Protectandaccess.com.

9.2. Tenured plans

Any plan of the duration 1 month, 2 months or 3 months is tenured plan. Protectandaccess.com offers 1 month, 2 months and 3 months tenured plans.

9.3. Exclusions from services

Services offered by Protectandaccess.com shall not include:
  • Any item or activity that is not a part of the terms of a plan order.
  • Service beyond the duration limitations of the plan.
  • Problem with your computer or connected device, or its configuration that is beyond our control.
  • Software, including the operating system and software added to the registered hardware products which are out of scope for the service plan.
  • Problems due to:
    • Accident, abuse, misuse, or problems with electrical power.
    • Usage not as per the product instructions provided by manufacturer
    • Your failure to follow the product instructions provided by manufacturer
    • Your failure to perform preventive maintenance
    • Problems due to accessories, parts, or components not compatible with the product
    • Non-compliance with the instructions communicated by Protectandaccess.com Certified Technicians
    • Hardware issues/failures
  • Any computer that does not fulfill the minimum hardware and operating system specification required to receive our services.

10. NOTICE SPECIFIC TO MATERIALS AND SOFTWARE ON PROTECTANDACCESS.COM WEBSITE


All materials and software available on the Protectandaccess.com website is the property of Protectandaccess.com. You can only use/download materials and software as part of the service you avail from Protectandaccess.com or as part of the promotion offered by Protectandaccess.com. The use of such software or material is also regulated by End User License Agreement (EULA) which accompanies the software or material. However, if EULA is absent, the terms and conditions set forth by Protectandaccess.com will be applicable.

According to EULA and Protectandaccess.com plan order, the material and software are strictly meant for personal use only. Any transmission, reproduction or distribution of such material and software is a breach of law, violating which will lead to severe civil and criminal penalties.

No transmission of any logo, graphic, sound, image or video appearing on the Protectandaccess.com website is also strictly prohibited. You are restricted to redistributing any materials and software appearing on the Protectandaccess.com website, unless permitted by the respective EULA for that material or software.

Guest to Protectandaccess.com website

You are regarded as a “guest” if you are not currently subscribed to our service. Even if you are our current customer and you use the Protectandaccess.com website outside of the scope of a service specified under an applicable plan order you will be treated as a “guest”. As a guest, you are permitted to use the materials and software provided on Protectandaccess.com website as a guest for limited purposes of

(a) deciding whether to subscribe to the services provided by Protectandaccess.com,
(b) registering with Protectandaccess.com and submitting plan orders only. The foregoing license grant is a non-exclusive revocable license.

EULA — Generally

Anytime during the subscription period Protectandaccess.com may install software owned by the company or any third-party company Protectandaccess.com has a tie-up with on your PC. Protectandaccess.com holds the responsibility and the right to update or upgrade the software. You agree to cooperate with Protectandaccess.com Certified Technicians in the process required to install, update or upgrade the software. You also agree to use the software as part of the, or for use with the tenured service you’ve opted for and not for any other purpose.

In case the end user license agreement (EULA) is accompanied by any third-party software or proprietary software from Protectandaccess.com, you can use such software only as stated in the terms and conditions mentioned herein. To use the third-party software that forms a part of EULA, you need to first be in agreement with the terms and conditions stated in here.

Warranty Disclaimer

You opt for any software or material from the Protectandaccess.com website on your own risk.

You cannot hold Protectandaccess.com responsible for any data loss, malfunction of system, or any problem you face while using such software or materials. Protectandaccess.com also does not take any guarantee that such product or material will meet your desired levels of expectations nor claims that it will perform properly on your computer.

Protectandaccess.com also disclaims all warranties expressed or implied otherwise of any software, or material whether in the nature of merchantability or fitness for a particular purpose or otherwise.

If at all you are not satisfied with the performance of such software or material you can

(a) allow Protectandaccess.com to re-perform the services subject to dispute
(b) re-download and reinstall the software.

Protectandaccess.com and/or its respective suppliers make no representations about the suitability of the information contained in materials or the software for any purpose whatsoever.
All materials and software are provided “as is” without warranty of any kind whatsoever.

Protectandaccess.com and/or its respective suppliers hereby disclaim all warranties of any kind whether express or implied with regard to this information, including all warranties and conditions of merchantability, whether express, implied or statutory, fitness for a particular purpose, title and non-infringement.

The materials provided on the Protectandaccess.com website could contain technical inaccuracies or typographical errors. Changes are periodically added to the information herein. Protectandaccess.com and/or its respective suppliers may make improvements and/or changes in the materials and/or the software described herein.

11. COMMUNICATION SERVICE


Protectandaccess.com may provide you access to e-mail services, addresses, bulletin board services, instant messaging services, chat areas, news groups, forums, communities, personal web pages, calendars, file cabinets and/or other message or communication facilities designed to enable you to communicate with Protectandaccess.com employees or associated agencies or establishments as appropriate to your service under the plan order.

Each communication service and collectively communication services shall only be used under an accepted plan order, and not for any other purpose.

Use of communication services

You agree to use the communication services only to post, send and receive messages and material that are proper and, when applicable, related to the particular communication service. By way of example, and not as a limitation, you agree that you will never employ communication service to:

  • Connect with surveys, contests, pyramid schemes, chain letters, junk email, spamming, or any duplicative or unsolicited messages (commercial or otherwise).
  • Defame through abuse, harassment, stalking, threatening or otherwise violating the legal rights (such as rights of privacy and publicity) of others.
  • Publish post, upload, distribute or disseminate any inappropriate, disrespectful, defamatory, obscene, indecent or unlawful topic, name, material or information.
  • Upload, or otherwise make available, files that contain images, photographs, service or other material protected by intellectual property laws, including, by way of example, and not as limitation, copyright or trademark laws (or by rights of privacy or publicity) unless you own or control the rights thereto or have received all necessary consent to do the same.
  • Use any material or information, including images or photographs, which are made available through the materials in any manner that infringes any copyright, trademark, patent, trade secret, or other proprietary right of any party.
  • Upload files that contain viruses, Trojan horses, worms, time bombs, cancel bots, corrupted files, or any other similar service or programs that may damage the operation of another’s computer or someone else’s property.
  • Unless any communication service specifically allows to advertise or offer to sell or buy any goods or services for any business purpose.
  • Download any file posted by another user of a communication service that you know, that cannot be legally reproduced, displayed, performed, and/or distributed in such manner.
  • Falsify or delete any proprietary rights notices, such as author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of service or other material contained in a file that is uploaded.
  • Restrict or inhibit any other user from using and enjoying the communication services.
  • Violate any code of conduct or other guidelines which may be applicable for any particular communication service.
  • Harvest or otherwise collect information about others, including e-mail addresses.
  • Violate any applicable laws or regulations.
  • Create a false identity for the purpose of misleading Protectandaccess.com or others.
  • Use, download or otherwise copy, or provide (whether or not for a fee) to a person or entity any directory of users of the materials or other user or usage information or any portion thereof.

Protectandaccess.com has no obligation to monitor the communication services. However, Protectandaccess.com reserves the right to review materials posted to the communication services and to remove any materials in its sole discretion.

Protectandaccess.com reserves the right to terminate your access to any or all of the communication services at any time, without notice, for any reason whatsoever.

Protectandaccess.com reserves the right at all times to disclose any information as Protectandaccess.com deems necessary to satisfy any applicable law, regulation, legal processor governmental request, or to edit, deny to post or to remove any information or materials, in whole or in part.

Any materials uploaded to the communication services may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you download the materials.

12. LIMITED SERVICE WARRANTY

If, due to any reason whatsoever, you are not satisfied with the services Protectandaccess.com offers you can

(a) get these services re-performed by Protectandaccess.com Certified Technicians,
(b) opt for cancellation of service. Such cancellation will however will be regulated by the cancellation policy, refund policy and all other terms and conditions mentioned herein.

Protectandaccess.com however is not liable to pay any expenses you incur if at all you intend to procure any other service from any other provider.

Some of the Protectandaccess.com service plans come with a 7-day limited service warranty as it may be stated in the online documentation you may receive while you opt for those specific plans. This 7-daylimited service warranty is however subject to fulfillment of

(a) terms for the specific service plan and
(b) terms and conditions in this document.

13. LIABILILY DISCLAIMER

Unless stated otherwise, Protectandaccess.com or its associates, agents, suppliers, employees, licensors, cannot be held liable for any direct, indirect, special, exemplary, incidental, punitive or consequential damages caused by:

a) Use of service Protectandaccess.com offers.
b) Use of content provided on Protectandaccess.com website or any other text, document you’ve got as part of the plan you’ve opted for or service you’ve availed.
c) Delay or inability to avail Protectandaccess.com services.
d) Problem related to third-party product or service.
e) Problems a PC has encountered due to unauthorized third party access.

Our services also do not include restoration services, recovery of lost data or deleted work, recovery of damaged personal files, etc. Protectandaccess.com also reserves the right to modify or change the services.

14. THIRD PARTY PRODUCTS AND SERVICES

Protectandaccess.com Certified Technician may suggest you to opt for any third party software or service. It’s your responsibility to comply with the specific terms and conditions of that particular third party product or service before you plan to install the same on your PC.

Once, with assistance from our technician, you’ve downloaded and installed that third party product or service in your PC, Protectandaccess.com will be not be responsible to adhere to the terms and conditions set forth in the agreement for that specific third party software or service. All responsibility to follow the terms and conditions for that third party software or service will be held by you.

Protectandaccess.com does not make any representation in any regard for any third party product or service you’ve installed or intend to install on your PC. For relevant warranties related to such third party software or service, you can contact the OEM of that software or service at your cost. You also agree that any unauthorized access to any third party software or service would negate the warranty that you have against that software or service.

Though Protectandaccess.com may suggest you to acquire a third party service, Protectandaccess.com cannot be held responsible for this. It is your decision to acquire such service. Protectandaccess.com willalso not be responsible for any error that may occur due to that service or any act of yours that results in the breach of terms and conditions set forth for that specific service.

15. REFUND POLICY

Protectandaccess.com Software Product/s and Services are delivered on a state-of-the-art integrated delivery platform which allows us to support your computer(s) remotely. If for any reason you are not wholly satisfied with the Software Product/s and Service, we will make every effort to resolve the issue. However if you are still not satisfied with the same, we offer a refund as follows:

a) The Money-Back Guarantee is valid for 30 days beginning at the time of online purchase.
b) This Refund Policy does not apply for our Trial Offer.

16. CANCELLATION POLICY

You are free to cancel your subscription anytime during the period you’ve opted if our technicians have failed to resolve even a single issue in your PC till the time you ask for cancellation. In such a scenario, we will refund the entire amount we’ve charged for a plan you’ve opted.

If our technicians were able to resolve a few or all problems you encountered during the subscription period yet you are not satisfied with the way the services were delivered, you can cancel the service you’ve availed with Protectandaccess.com.

Under such circumstances, refund will be made for the days left till the plan gets expired on pro-rata basis.

17. OTHER TERMS AND CONDITIONS

Force Majeure

You hereby acknowledge and are in agreement that Protectandaccess.com cannot be responsible for delays you encounter in availing our services for reasons beyond the control of Protectandaccess.com. These include delays due to acts of god including flood, earthquake, storm, or any sudden strike by fire, or war, armed conflict, terror act, boycott, riot, release of toxic substance or explosion.

Indemnity

You agree to indemnify Protectandaccess.com and its affiliates, agents, employees, suppliers, directors, officers, licensors, consultants, and third party website provider from and against any claims, demands, actions, liabilities, losses, expenses, damages, and costs, including actual attorneys’ fees, resulting from your violation of the material terms of these terms of use, any misuse or abuse of a service, any use of the service that amounts to infringement, or infringement by any other user of your account of any intellectual property or other right of Protectandaccess.com or any other third party. You will cooperate as fully as reasonably required in Protectandaccess.com’ defense against any claim. Protectandaccess.com reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you and you shall not in any event settle any matter without the written consent of Protectandaccess.com. You agree immediately to notify Protectandaccess.com of any unauthorized use of your account or any other breach of security known to you.

Linking

You are not permitted to create any hyperlinks to any material or software offered through the Protectandaccess.com website.

Severability; Waiver

If any portion of terms and conditions laid herein has become invalid or unenforceable, Protectandaccess.com will use commercially reasonable effort to enforce such portion of terms and conditions. However, all other provisions will remain in full force and effect. Failure to enforce such provision does in no circumstance be considered as a waiver of such provision.

Proprietary rights

Protectandaccess.com holds all proprietary rights of all services, the Protectandaccess.com website, software support tool we own, all trade names, registered marks, and service marks associated or displayed with the services. You, under any condition whatsoever, cannot deface, remove, or claim any copyright or trademark notices of other proprietary rights of Protectandaccess.com.

Venue of Law

All disputes will be resolved as per the laws of the U.S. However, Protectandaccess.com assures you that no law will be violated.


CONTACT INFORMATION

www.protectandaccess.com
Customer Support Phone No.: +1 866 241 6556 / +1 302 300 1738
Email: support@protectandaccess.com

Protect And Access has not engaged any outbound telemarketing firm and does not engage into outbound telemarketing activities whatsoever.

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