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Customer Name:Dr. Mester
Issue: Synchronization error of iCloud with Outlook, Printer issue and Cleanup and optimization of the computer
Resolution: Outlook synced with iCloud, Printer issue fixed and tested and computer cleaned and optimized including browsers

Feedback- As I have grown accustomed, Barry did an outstanding job. He listens to the client, and meticulously explores every detail to ensure the computer is fixed correctly the first time. One trait I appreciate about Barry is that he never over promises you something he can not deliver. The other techs have a horrible habit of trying to promise you the world and they never follow up. Thank you Barry for being a great professional. Sincerely, Dr. Mester

Customer Id: 2***2
Protect And Access Plan: Single Incident Support Plan
Technician Name: A*** D***** & R**
Feedback- As I called to inquire for information for my troubled Computer and started asking Question and shared what Might be wrong With computer , right away I got really fast response from A*** and J***** and R**. They shared what could be wrong with my Computer and problem solve the situation as I saw them work on my screen as they trouble shot the situation.
They were very helpful and also asked if I had any Question or if I had any Questions to let them know .
So far I’m very satisfied with the help I been given . My computer means A lot to me and I do use it for things I have to research in a daily basis . So this mean a lot to me that they were able to work on it as soon as possible and reassured me that it would be fixed same day and as soon as they can.
J***** or A*** explained the process and also offered certain prices and gave me good information on different variety of packages if I was interested I told him maybe in a week or in the future. Very grateful for that as well . As I watched R** work his magic on my computer was very impressed and felt safe and knew Things were being taken care of . Thank you for all your help and look forward in talking to ray at the end of the process to Thank him verbally Once again.
Thank you !
Ofelia R*****

PNA Plan-Unlimited Annual Support Plan with Managed Security Suite for One Computer
Feedback-I received wonderful support today. All the staff I spoke and worked with were terrific especially Andrew. They all took time to explain things to me and made sure I understood what they were saying. Additionally, they made sure I was happy with the end result. Thank you for saving my computer!

PNA Plan-Unlimited Annual Support Plan with Managed Security Suite up to Three Computers
Feedback-As far as I can tell my computers are at working satisfactory and I want to let you know I am pleased with how everything turned out. It is an advantage when using the notepad to communicate as well. We are both understood. Thank you for your patients. I was kinda in a bad mood when I saw that my panda internet security wasn't working and hope I can continue being satisfied. I am not a pc wiz but do have some knowledge. Daniel thank you for your patients and for working on both of my computers. Have a very nice Christmas and Happy New Year. Thank you again.

PNA Plan-Unlimited Support Six Months Plan for One Computer
Feedback- He really helped me and saved my computer. he did a wonderful job and was patient in the tedious process. and also was customer- friendly.

PNA Plan- Single Incident Support Plan
Feedback- Outstanding service, Much patience and professional assistance. Very much appreciated.

PNA Plan : Unlimited Annual Support Plan with Managed Security Suite for One Computer
Feedback :: I would be very happy to recommend this service to anyone - the work was excellent and I look forward to a long relationship with this company - thanks

PNA Plan-Single Incident Support Plan
Feedback- Thanks for everything i loved the customer service and the technician Elizabeth and Harry . They did a wonderful job on my PC its running brand new again with no problems or pop ups. I would give the rate 5 stars for being so awesome at what they do Thanks so much again for your service.

PNA Plan- Unlimited Annual Support Plan up to Two Computers
To talk to Oliver was a pleasure. He is extremely knowledgeable and very easy to work with. If I were an explorer I would look for the qualities that Oliver has and would hire on the spot. Again a real pleasure to work with him Oliver, you are a super, very knowledge person to deal with. If I were an employer I would want a person of your character to be in my employ.
Thank you for your service

PNA Plan- Unlimited Support Three Months Plan
Feedback- I have appreciated the help from PNA. They were very professional from the gentleman that answered the call, to Mark who explained what was happening, and giving me an additional 2 month extension on the 3 month plan. Mark was very informative and accomplished his part of the PC cleaning process in a proficientand timely manner. My computer is running fine. Thanks again to the PNA team.

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